City Guides

5 Solutions Destination Organizations Should Avoid in 2025

Published

2 days ago

February 19, 2025

As destination organizations continue to evolve with technology and changing visitor expectations, it’s crucial to identify which innovations truly enhance the visitor experience and which could detract from it. In 2025, while many solutions promise efficiency and engagement, there are a few that might not deliver the expected returns. This article explores five such solutions that destination organizations should consider avoiding.

Contents hide

1 1. Interactive Touch Screen Kiosks

2 2. Overreliance on Mobile Apps

3 3. Excessive Use of Virtual Reality

4 4. Generic Automated Responses in Customer Service

5 5. Unmoderated User-Generated Content

6 Challenges with Implementing Kiosks in Destination Organizations

6.1 Complex Implementation Process:

6.2 Lack of Vendor Support:

6.3 Quality and Reliability Concerns:

6.4 Physical and Cybersecurity Risks:

7 Positive Strategies and Trends in Tourism

7.1 Successful Strategies from Other DMOs:

digital way finding

1. Interactive Touch Screen Kiosks

Despite their once-popular status, interactive touch screen kiosks are increasingly viewed as outdated within destination organizations. The reasons for this shift are multifaceted:

Hygiene and Health Concerns: Post-pandemic, the public’s awareness and concern about health and hygiene have significantly increased. The shared surfaces of touch screen kiosks pose a high risk for germ transmission, deterring visitors who are cautious about touching surfaces that are frequently used by others.
Maintenance and Upkeep Costs: Kiosks require constant maintenance, from software updates to hardware repairs and regular cleaning. These ongoing costs can strain the budgets of destination organizations, diverting funds from other potentially more impactful initiatives.
Rapid Technological Obsolescence: Technology evolves at an exponential rate, leading to newer, more efficient solutions that quickly make older technologies like kiosks seem outdated. This can render the investment in kiosks uneconomical as they need frequent replacements or upgrades to stay current.
Impersonal Visitor Experience: In an era where personalized visitor experiences are becoming the norm, kiosks offer a very generic interaction. This lack of personal touch can diminish the visitor experience, especially when compared to more dynamic and interactive digital solutions.

67619efe e09e 4eb8 93e1 8e2b122acef8

2. Overreliance on Mobile Apps

While mobile apps can enhance the visitor experience by providing information and interactivity at one’s fingertips, overreliance on them can have drawbacks:

Exclusion of Non-Smartphone Users: Not every visitor uses a smartphone or prefers to engage through apps. Overreliance on mobile apps can alienate this segment of the audience, potentially reducing engagement.
App Overload: Many consumers feel overwhelmed by the number of apps they are encouraged to download. Travelers may be reluctant to install yet another app, leading to lower engagement levels than anticipated.
Depersonalization of Experience: Excessive dependence on digital apps can reduce personal interactions between staff and visitors, which are often valuable for conveying the culture and hospitality of the destination.

3. Excessive Use of Virtual Reality

Virtual reality offers immersive experiences but using it excessively can detach visitors from the authentic attractions of a destination:

High Setup Costs: Implementing VR technology can be expensive, not just in terms of equipment but also in creating high-quality content.
Physical Disconnection: While VR can visually transport users to different places, it physically isolates them in headsets, potentially cutting them off from interacting with the real environment around them.
Diminished Actual Attractions: Overuse of VR can make actual attractions seem less appealing or redundant, which can deter visitors from engaging with the real-world aspects of the destination that make it unique.

4. Generic Automated Responses in Customer Service

Automating customer service with AI can streamline operations, but overly generic responses can frustrate visitors:

Lack of Personalization: Generic responses fail to address specific visitor concerns, leading to dissatisfaction and potentially harming the organization’s reputation.
Inability to Handle Complex Queries: AI systems are often not sophisticated enough to handle nuanced questions, which can leave visitors without the answers they need, prompting frustration and a poor experience.

5. Unmoderated User-Generated Content

User-generated content can lend authenticity to a destination’s marketing efforts, but without proper moderation, it can lead to significant issues:

Risk of Inappropriate Content: Without strict moderation, there’s a risk that inappropriate or offensive content could be published, damaging the destination’s image.
Misinformation: Unverified content can spread misinformation about the destination, leading to confused or misled visitors.

screen shot 2019 12 10 at 12 14 03 pm 1575998085

Challenges with Implementing Kiosks in Destination Organizations

While interactive kiosks initially seem like an innovative solution for enhancing visitor interactions within destination organizations, many DMOs (Destination Management Organizations) have encountered significant challenges that often outweigh the perceived benefits. Understanding these challenges can help organizations make more informed decisions regarding visitor engagement technologies.

Complex Implementation Process:

The process of implementing kiosks involves much more than just purchasing and setting up hardware. DMOs often find themselves navigating a complex maze of grant paperwork and compliance requirements, which can extend the deployment timeline by years. Securing funding through grants typically requires detailed proposals, justifications, and ongoing reports, demanding substantial administrative effort and time.

Lack of Vendor Support:

One of the critical issues with kiosk vendors is the inconsistency in the level of support provided. Many DMOs have experienced situations where the companies behind these kiosks offer minimal after-sales support. This lack of support can be particularly problematic when technical issues arise or when software updates are needed to keep the kiosks functioning optimally and securely.

Quality and Reliability Concerns:

The quality of kiosks varies significantly between manufacturers, leading to uncertainties about their reliability. DMOs that have implemented kiosks often face frequent downtime due to hardware malfunctions or software glitches, which not only affects the visitor experience but also places additional strain on staff who must address these issues. The unpredictability of kiosk performance can deter DMOs from achieving the level of visitor engagement they aim for.

Physical and Cybersecurity Risks:

Kiosks, being publicly accessible physical units, are susceptible to various forms of damage. They can be vandalized or accidentally damaged by users, leading to costly repairs and maintenance. Additionally, the interactive nature of these systems makes them targets for hacking and other cybersecurity threats. If not adequately secured, kiosks can be exploited to access sensitive information, potentially compromising visitor data and the organization’s network.

Positive Strategies and Trends in Tourism

After identifying what to avoid, it’s crucial to focus on positive strategies and emerging trends that can genuinely enhance visitor engagement and operational efficiency:

Personalization: Leveraging data analytics to offer personalized recommendations and experiences can significantly enhance visitor satisfaction.
Sustainable Practices: Emphasizing sustainability in operations and promotions can attract environmentally conscious travelers.
Local Partnerships: Collaborating with local businesses and attractions can create comprehensive visitor packages and promote community-centric tourism.

Changing Dynamics in Tourism: The tourism sector is rapidly evolving with an increased emphasis on sustainable and responsible travel. Visitors are looking for more than just a destination; they want meaningful and ethical experiences.

Successful Strategies from Other DMOs:

Virtual Concierge Services: Some DMOs have successfully implemented AI-powered virtual concierges that provide personalized assistance without the downsides of generic AI chatbots.
Augmented Reality for Heritage Trails: Unlike VR, augmented reality (AR) enhances real-world interactions, which has been successfully used by various DMOs to enrich historical tours and trails.

By focusing on innovative, sustainable, and personalized strategies while avoiding outdated or inefficient practices, destination organizations can ensure they remain competitive and appealing in the changing landscape of global tourism.

City Guides

The Ultimate Staycation – Exploring The 8 Best Accommodations in Jindabyne

Published

12 months ago

February 26, 2024

Warrren Hamels

In recent years, the concept of a staycation has gained immense popularity, offering individuals a chance to unwind and explore hidden gems within their own country. For those seeking a perfect staycation destination, Jindabyne in Australia stands out as an idyllic location, nestled amidst the stunning Snowy Mountains.

With its picturesque landscapes, pristine lakes, and proximity to renowned skiing destinations, Jindabyne has become a haven for travelers seeking a relaxing yet adventure-filled getaway.

This article will delve into the ultimate staycation experience in Jindabyne by exploring the 7 best accommodations in the area.

1. Jindabyne Ski Accommodation

Jindabyne ski accommodation offers the epitome of comfort and convenience in the heart of Jindabyne. This vacation rental provides an array of meticulously curated accommodations, ensuring a perfect stay for every guest. With a diverse selection of properties, from cozy cabins to luxurious apartments, visitors can enjoy stunning views and easy access to the region’s attractions.

The website’s user-friendly interface simplifies the booking process, allowing guests to seamlessly plan their Jindabyne escape. Whether it’s a ski adventure or a lakeside retreat, Jindabyne ski accommodation ensures a memorable experience, promising a perfect blend of comfort and adventure.

2. Home To Go

Home To Go revolutionizes vacation planning, offering an extensive platform that aggregates holiday rentals from various providers, providing an unparalleled selection. This user-friendly website empowers travelers to discover and compare accommodations effortlessly, ensuring the best prices and choices for their getaway.

From cozy cabins to beachfront villas, Home To Go caters to diverse preferences and budgets, making it a one-stop-shop for seamless vacation planning. With an intuitive search system and transparent pricing, Home To Go simplifies the process, allowing users to find their perfect vacation rental and embark on a memorable journey with confidence and convenience.

3. Accommodation Jindabyne

Accommodation Jindabyne is your gateway to a tailored and unforgettable stay in the picturesque town of Jindabyne. This platform curates a diverse selection of accommodations, from cozy lodges to modern apartments, ensuring every visitor finds their ideal retreat.

With a user-friendly interface and detailed property listings, this rental service simplifies the booking process, allowing guests to seamlessly plan their Snowy Mountains escape.

The accommodation’s commitment to quality and personalized service ensures a memorable experience, making it a go-to resource for those seeking comfort and adventure in the heart of Australia’s stunning landscapes. Explore Jindabyne with confidence and ease through Accommodation Jindabyne.

4. Alpine Country Holidays

Alpine Country Holidays promises an enchanting escape in the heart of the Snowy Mountains. This vacation rental stands out for its rustic charm, offering a range of alpine-inspired accommodations, from cozy cabins to spacious lodges. Nestled amidst breathtaking landscapes, guests can revel in the tranquility of nature while enjoying modern amenities.

Alpine Country Holidays creates a seamless blend of comfort and adventure, ensuring a memorable stay for every visitor. Whether it’s a winter ski retreat or a summer mountain getaway, this destination caters to all seasons, providing a quintessential alpine experience for those seeking a picturesque and rejuvenating vacation.

5. Jindabyne Real Estate

Jindabyne Real Estate sets the stage for an unparalleled stay in the heart of the Snowy Mountains. Specializing in holiday rentals, this agency offers a diverse portfolio of properties, ranging from lakeside retreats to mountain-view chalets.

Whether seeking a cozy cabin for a romantic getaway or a spacious lodge for a family reunion, Jindabyne Real Estate provides tailored solutions to match varied preferences.

With a commitment to customer satisfaction and local expertise, their offerings ensure an immersive experience, allowing guests to fully embrace the beauty of Jindabyne. Elevate your Snowy Mountains escape with Jindabyne Real Estate’s curated selection of vacation rentals.

6. OnSnow Jindabyne Accommodation

OnSnow invites you to experience the pinnacle of alpine hospitality in Jindabyne. Specializing in snow-driven escapes, OnSnow’s vacation rentals range from chic apartments to alpine lodges, ensuring a comfortable and stylish retreat. Immerse yourself in the snowy landscapes while enjoying modern amenities and personalized service.

OnSnow’s commitment to excellence and local expertise guarantees an unforgettable stay, whether it’s a winter ski adventure or a summer mountain retreat. With prime locations and carefully curated properties, OnSnow sets the stage for an unparalleled Snowy Mountains experience, providing the perfect base for exploration and relaxation amid the stunning Australian alpine scenery.

7. Snow Holidays Accommodation

Snow Holidays beckons you to discover the epitome of alpine elegance in Jindabyne. Specializing in holiday rentals, Snow Holidays offers an exclusive selection of properties, from upscale apartments to cozy lodges, ensuring a luxurious and comfortable escape. Immerse yourself in the breathtaking Snowy Mountains landscapes while enjoying the modern amenities and personalized service provided by Snowholidays.

With a focus on quality and attention to detail, this holiday rental agency guarantees an exceptional stay, whether it’s a winter ski retreat or a summer mountain adventure. Elevate your Jindabyne experience with Snow holidays, where comfort meets alpine charm for an unforgettable holiday.

Factors to Consider Before Booking Your Accommodations:

When planning a visit to the picturesque town of Jindabyne, nestled in the Snowy Mountains of Australia, choosing the right accommodation is crucial for a memorable stay. Here are key factors to consider before booking your vacation rental.

Location: Determine your priorities, whether it’s proximity to the ski resorts, the town center, or the stunning Lake Jindabyne. Selecting accommodation that aligns with your activities can save time and enhance your overall experience.

Amenities: Check the amenities offered by the accommodation. Ski resorts may provide equipment rentals, while some lodges offer spa facilities or on-site dining options. Ensure that the amenities cater to your preferences and needs.

Reviews and Ratings: Research reviews from previous guests on various platforms. Authentic feedback can provide insights into the overall quality of service, cleanliness, and other essential aspects.

Room Configurations: Whether traveling solo, with family, or friends, confirm that the accommodation offers suitable room configurations. Some places may have interconnected rooms or family suites.

Cancellation Policies: Unforeseen circumstances can arise. Understand the cancellation policies to avoid any financial setbacks if your plans change.

Parking and Transportation: If you’re driving or relying on public transportation, consider the availability of parking spaces and the proximity to bus stops or shuttle services.

Budget: Set a budget and explore accommodation options within that range. Jindabyne offers a variety of choices, from budget-friendly hostels to luxurious resorts.

By carefully considering these factors, you can ensure that your accommodation in Jindabyne aligns with your preferences, making your stay in this charming mountain town truly enjoyable.

Conclusion:

Jindabyne, with its breathtaking landscapes and proximity to the Snowy Mountains, offers the perfect setting for an unforgettable staycation. The 10 accommodations mentioned above cater to a diverse range of preferences and budgets, ensuring that every visitor can find their ideal retreat.

Whether seeking luxury, history, or a family-friendly atmosphere, Jindabyne provides a myriad of options to make a staycation truly memorable. So, pack your bags, embrace the tranquility of Jindabyne, and embark on the ultimate staycation adventure in the heart of Australia’s Snowy Mountains.

Adventure Travel

Outdoor Activities in Bangkok – Adventure City Guide

Find out how you can explore the streets, canals and local markets within minutes of Bangkok with our Outdoor Activities in Bangkok Adventure City Guide.

Published

3 years ago

April 22, 2022

Guest Author

Outdoor Activities in Bangkok - The Klongs

Are you looking for an insider’s adventure travel guide for the best outdoor activities in Bangkok?

As part of our Adventure City Guide series, Ian from Where Sidewalks End shares his expert insider tips on the top adventure and outdoor activities to do in Bangkok.

Outdoor Activities in Bangkok – Adventure City Guide – Photo by Evoflash

Why visit Bangkok for adventure?

Bangkok is one of the world’s largest metropolises and a gateway for most of the world to access the rest of South East Asia. With numbers surpassing 14 million people in the Greater Bangkok Region, this is no small player in the world’s super-cities. Of course, having such a long history with foreign visitors, the city has become incredibly established in the world’s tourist sector.

This has allowed it to grow many facets of adventurous activities – making access to something for everyone!

Outdoor Activities in Bangkok

Exploring the Klongs

Outdoor Activities in Bangkok – The Klongs

Klongs are canals that used to feed the entire city with life-giving water, branched off from the city’s main artery – the Chao Phraya River. Today, the locals wouldn’t drink the water if you paid them, but there is still a fascinating life along the Klongs’ banks. There is so much to explore, from floating markets to old houses on stilts, and it gives insight into this ancient way of life!

What’s it cost, and how to get to the Klongs?

You can usually arrange the Klongs from the pier “Saphan Taksin” along the Chao Phraya River. This is conveniently a stop on the Skytrain, making it very easy to access. Usually, you will be renting the entire boat for the day (about 1000 THB, or USD 35) and not paying a per-person rate. So if you can find a few people to go with, the price will drop significantly per person.

Rickshaw City Tours

If you’ve never been to Asia before, Rickshaws are one of the most fun ways to get around. Although they can often be a little more expensive than metered taxis, you get an experience (and a view) that is unparalleled, especially in the busy streets of Bangkok.

What’s it cost?

Occasionally, you can even haggle a deal for a city tour for next to nothing (50-100 THB or $1.50-3 USD), as long as you visit a couple of affiliated ‘custom suit tailors’ throughout the day, as they’ll get a kickback from the shops just for bringing you there… No purchase is necessary.

You can often find Tuk Tuk drivers willing to do this standing along the perimeter of the Kings’ Palace. It may take a few attempts of asking for a ‘special city tour,’ but you will be bound to find someone ready for a cut of this business.

Outdoor Activities in Bangkok – Rickshaw Tours

Local Secret Spot

Chatuchak Market

Though most people wouldn’t consider going to a market an adventure, they probably have never experienced the likes of Chatuchak (also known as JJs). This is one of SE Asia’s LARGEST outdoor markets. It’s so prominent that you can find maps of the market to help navigate. It’s roughly the size of 4 city blocks and is divided into various sections.

You’ll find everything under the sun here, from clothing to handicrafts, food, mobile phones, and even puppies and other cute critters for sale!! It’s bonkers. If it gets too much for you, you can take a break in one of Bangkok’s most famous parks (Chatuchak park), located next to the market.

How to get there?

You can get here via Skytrain (BTS), subway (MRT), taxi, bus, you name it – it’s very accessible! But it’s only open on weekends, from about dawn until 5 or 6 pm at its peak. Some shops stay open longer, but most will be closed by dusk. It’s free entry and a perfect place to buy ANY souvenirs at the end of your time in Thailand.

Suppose you can coordinate to be here on the weekend. I generally hate shopping for ‘stuff,’ but I love this market and its energy!

Outdoor Activities in Bangkok – Chatuchak Markets

Best time of the year to visit Bangkok for adventure?

Bangkok is in the tropics and quite close to the Equator. Of course, this means it’s hot on a year-round basis.

It’s considered the rainy season from May to October, though showers can happen at any time of the year. This is generally a less busy time for tourists, though the rains are not quite as bad as expected and often only last 30 mins-1 hour, cooling the city’s heart. Peak season is in December-January when temperatures are at their most astounding ad driest… though it’s still pretty hot!

And if Bangkok isn’t to your taste, the luxury Koh Samui will be. Endless sandy beach, beautiful clear waters, and nightlife that could be lived in forever. The luxury rental properties are stunning, and we recommend Tempston Luxury villa rentals.

Finally, the reason I love Bangkok for adventure is that…

It’s never-ending. This city is SO BIG that you could get lost in a new neighborhood almost every day. Single. Day. And still find new, exciting things to explore. On my list for the upcoming weeks, I’ve got the Scala Cinema, the Thai Air Force Museum, Papaya Vintage Shop, and the Erawan Museum – to name a few. Every time I explore one place, I learn of 3 more!!

BIO:

From a young age, Ian was always a wanderer. He’s since travelled to all 7 continents, and has spent the majority of his life pursuing this passion. You can follow him in his off-the-beaten-path adventures and discoveries on Twitter, Facebook, Google+ and his travel blog Where Sidewalks End.

Have you been to Bangkok? What were your favorite outdoor activities in Bangkok?

Adventure Travel

Outdoor Activities in Athens: Adventure City Guide

Use our Adventure City Guide for Athens to find all the best Outdoor Activities in Athens; including hiking, kayaking and bungee jumping.

Published

3 years ago

April 21, 2022

Guest Author

Are you looking for an insider’s adventure travel guide for the best outdoor activities in Athens?

As part of our Adventure City Guide series, Stephen Shreck from A Backpacker’s Tale shares his expert insider tips on the top adventure and outdoor activities to do in Athens, including how to go on holiday to Greece and the costs.

Why visit Athens for adventure?

Athens’ location lends itself to the adventurous. On one side, you then have the Aegean Sea and the beautiful Greek islands begging to be explored. And on the other, you have scenic mountains and hillsides, which are perfect for people who want to hike, mountain bike, and take in some of the countrysides.

Best Outdoor Activities in Athens

Corinth Canal

This world-renowned canal is a stunning sight in itself. Imagine standing on the edge of the platform, looking down the right before diving yourself head-first into the middle of the canal. Taking on the challenge of bungee jumping into Corinth Canal is an adventure you will never forget.

Getting to the Corinth Canal

Hop on the train from Athens to Corinth. The ride takes between 60 – and 70 minutes.

Additional information

The Bungee jump is only available from April to September and costs 60 Euros. Check out Zulu Bungee for more information.

Mt Parnitha

Towering over Athens at 1,400 m, Mt. Parnitha is one of Greece’s most beautiful and scenic mountains.

Not only does Mt. Parnitha have the ancient fortress of Frourio Fills and Spileo Panos, the cave to the Greek god Pan to explore, but it also has numerous hiking and mountain biking trails that allow you to take you across the stunning Greek countryside, making it perfect for sightseers and adventurers of all skill levels.

Outdoor Activities in Athens – Mt Parnitha

Getting to Mt Parnitha

Located just 25k outside of Athens, the easiest way to reach Mt Parnitha is by public bus or car.

Explore a Greek Island

Athens is the doorway to the Greek islands, and a few of them are close enough to enjoy as day trips. Aegina and Hydra Island are the most popular, but if you have to choose only one, then I would recommend Hydra.

This island offers a good mix of sights and plenty of things to do. You can wander the streets of the beautiful port town and get some great photos of the tall marble bell tower of the Church of Assumption. There are areas to enjoy cliff jumping for those seeking more adventurous activities.

Cost of Exploring a Greek Island

How much you will spend will vary on what island and adventure travel activities you choose. However, it’s safe to say that most of the cost will be getting there. Boat fares change all the time, but a reasonable estimate is about 50 euros round trip.

Outdoor Activities in Athens – Visiting Hydra Island – Photo by Francisco J Gonzalez

Best time of the year to visit Athens for adventure?

Many people are worried about visiting Athens since the European debt crisis, but honestly, this is the perfect time to visit. You will have to deal with smaller lines, but you will also find lower prices. Athens’ weather is gorgeous in the summer, making it the perfect time to visit, especially for Island hopping. Mt Parnitha is beautiful in any season, and the view you can get from hiking in the winter might even be more beautiful than in the summer.

Where to stay in Athens?

If you’re a budget traveler, you will want to check out the hostel, City Circus.

It has a great location in the middle of the city, as well as a fantastic atmosphere and a great bar at a budget price. The hostel staff is also accommodating.

Finally, the reason I love Athens for adventure is that…

Athens has a little to offer everyone with beaches, mountains, and extreme sports, like bungee jumping, all right near the city. This makes Athens the perfect home base for your next travel adventure.

Bio:

Stephen Schreck is a world traveller, nomad, and mistake-prone backpacker. He is currently traveling the world full-time making his dream his reality. His adventure travels lead him on a endless quest to try and tackle his growing bucket list.

Make sure you check out his travel blog, A Backpacker’s Tale to follow along with his many entertaining misadventures in random locations. You can also find him on Twitter and Facebook.